Education & Training In-House For Caregivers, RN’s & EN’s

We will come to your premises to increase safe practice of your staff and help you meet your audit & statutory requirements. Call us to help you plan and implement your training programme and meet your contractual requirements. Enquire now for availability.

We have many satisfied customers who would be happy to talk to you about the the quality and benefits and their experience of training from Clinical Update (NZ) Ltd.  Enquire for contact details.

"I have had Leigh do my in house training since 2008 and it has been fantastic.  I do my plan at the beginning of the year and I know I don’t have to worry about it from then on. Leigh delivers a high standard of training and there just doesn’t seem to be anything that she cannot tackle.  Her style is relaxed and friendly and she has a unique delivery style that engages the caregivers.  It is interspersed with practical tips and stories that all my staff can relate to.  The standard of care has increased and I know the caregivers just love to come to her sessions.  It has been a godsend as she speaks the same language as me which reinforces the standard of care I want to provide to my residents.  In my book, it is money well spent.” - Glenda Kingsbeer, Owner Claire House

Empowering your Team through training (education)

  • Improves the care your residents receive
  • Helps you comply with MOH Standards & DHB Contracts
  • Has a positive impact on your bottom line
  • Reduces risk of mistakes being made
  • Saves you time by not having to conduct it yourself
  • Reduces complaints received from resident’s, families
  • Improves team work

In- house training is a cost effective way of training your staff. By having a trainer come in to your facility, you can be sure that all your staff get:

  • The same information
  • At the same time
  • To the standards you expect

Need assistance setting up a structured training programme? Give us a call. 
Setting up a 12 months or 2 year programme will not only help you to meet your statutory and audit obligations, it will also save you time and reduce clinical risk. Can't find a topic your looking for? Call us. We can help.

'Almost without exception, each area of unsatisfactory care can be linked back to a training issue. Every complaint you receive has a subtle affect on you, your staff and the bottom line. By upskilling yourself and your team you will lighten your load and improve job satisfaction.' - Leigh Kelly

Education & Training In-House Topics:

30 minute Presentations:

  • Hydration
    30 mins of why hydration is important and what happens to a person when they do not have adequate fluid intake.  Enhances caregiver  knowledge of the complications of dehydration and the duty they have to those in care, signs and symptoms and what to report and much more.

  • Open Disclosure
    30 min presentation on what is required under the Health & disability Standards and the importance of staff understanding their role to meet this requirement.

1 hour Seminars:

  • Abuse and Neglect
    Covers all the areas of Abuse and Neglect with practical examples that can occur in residential facilities, often unintentionally.
    "…lively & stimulating…wide coverage ot the topic…excellent presented & thought provoking.” - Senate Nursing Bureau

  • Challenging Behaviours
    This looks at a persons behaviour and ask the caregivers to consider if the behaviour is something that has been exacerbated by others or is it truly a psychiatric condition that needs medication. It encourages the caregivers to look at their part in the persons behaviour and offers practical solutions to manage behaviours and de-escalate a difficult situation.
    "…topic well done & was explained in precise detail where everyone can understand & apply in the work place…Excellent.” - Terrence Kennedy House
    “well organised session…full of information…topic appropriate for my work…very simple and straight forward.” - Ranburn House
    “…good honest dialogue… Not afraid to say something isn’t righ and could be done better…very helpful & easy to understand.” - Forrest Hill Retirement Home

  • Communication
    Looks at what is communication and types of communication.  How to effectively communicate and how your personality style influences your communication style.

  • Complaints management
    Why managing complaints is so important as protection for both the protection of the caregiver and organisation.  Looks at why complaints are good and should be looked upon as an opportunity rather than a criticism.

  • Continence Management
    What is continence, the Urinary System, Bladder capacity, specific problems that affect men and women. Why a toileting regime? What aids are available including pads, condom catheters and catheter management to enhance understanding of continence problems.
    "…good presenter…explained topics well…handouts easy to read and great activity sheet…detailed and straightforward…fun and enjoyable.” - Senate Nursing Bureau

  • Cultural Safety
    Uses the Nursing Council Guidelines to help people understand what is Culture and what it takes to be culturally safe. Also takes a brief look at the 4 principles of Treat of Waitangi supported by a maori model of health.
    “discussion good…causes reflection…enjoyed openness of presenter who controlled discussion time well & included everyone.” - Helensville Birthcare
    "something new for me…cant care for residents unless know about person.” - Anne Maree Gardens
    “Worth staying awake for…given me more awareness on how to deal with other cultures…provided insite.” - Patrick Ferry House
    "Enjoyed the whole session…very good…I have a really good understanding on what cultural safety is now. Awesome session." - Fairleigh Lodge

  • Cross Cultural Communication
    An extension to Communication, this one hour session, looks at the personality styles and learning styles of people.  Every person has a different style - some innate, others learned.  By discovering how each team member works, will help design the best communication tools for each team member.  This is a fun workshop enjoyed by everyone.

  • Death & Dying
    Covers the dying progress, the hard way or the easy way and how to care for a person with compassion in their final hours. Also looks at what happens after a person has died - the process.
    "…clear & concise…relevant information to topic rated highly…very informative & interesting.” - Lifeways Trust
    “…good discussion…better understanding of dying…makes you think more about the family…well presented…interesting & well worth the time…felt very comfortable & relaxed with presenter…allowed me to reflect & look back on experiences.” - Anne Maree Court

  • Dignity & Privacy
    What is Dignity? A very hard word to describe, but looks at the 4 types of dignity how to apply it. Privacy is discussed using the Privacy Act as a way to understand the importance of maintaining a person privacy and the consequences of not complying with the Act.
    “…explained so we could easily understand…were encouraged to ask questions and share knowledge.” - Terrence Kennedy House

  • Infection Control
    Takes a look back in history, how people didn’t realise the consequences of poor hand washing and hygiene, and the consequences of this. Includes bacteria, virus, fungi and parasites, MRSA, EBSL, outbreak management and documentation.
    “Leigh’s Infection Control training was fantastic. I learnt more from her than I did from the experts of a National Infection Control Seminar I attended. Interesting, valuable and very relevant to my work.” - Caregiver, Goodwood Park
    “liked the clarity…very succinct…well presented…lively presentation…well balanced.” - Higher Ground Drug Rehabilitation
    “timely reminder…great revision…good presentation & informative.” - Helensville Birthcare
    “…made aware of things we can do better…very informative.” - Agape Residential Home
    "Visuals, lives of the different viruses. Clearly orated and the presenter encourages participation from the class." - Claire House

  • Informed Consent, EPOA & Advanced Directives
    What is Informed Consent and when does it apply? What is EPOA, when can it be implemented and by whom. Why are Advanced Directives important and who can sign them.
    “Clear, precise & informative.” - Ranfurly War Veterans Home
    “Very informative…time well spent…excellent trainer…Leigh spoke very clearly and easy to understand language.” - Hinemoa Lodge
    "Excellent presentation - lots of good food for thought. Very worth while.' - Ranfurly War Veterans Home

  • Loss & Grief
    What is grief, what is loss with practical examples on how it affects a person coming into care. Offers people an opportunity to look into their own losses and grief to enhance learning. Make this a 3 hours workshop for more powerful learning.
    "…easy to understand…learn’t ways of coping with grief…very good 7 out of 10.” - Challenge Trust

  • Nutrition
    This hour long presentation gives caregivers an understanding of why the right food is important to maintain optimum health, what to report when caring for people, food groups and what constitutes a balanced diet.

  • Occupational Safety & Health
    Why is this important, what comes under the umbrella of OSH, the responsibilities of staff in reporting and recording events and what happens after the A & I form.
    “now have a better understanding of OSH & my responsibilites…excellent, clear & easy to understand.” - Fairleigh Lodge
    “very useful for staff…relevant, interesting & informative.” - Anne Maree Gardens

  • Pain Identification & Pain Management
    What is pain, pain tolerance and pain threshold. Differences between acute and chronic pain, identification pain scale and treatment.
    “very useful presentation…great to have tools for practical use and workable knowledge…good presentation with good steps to follow.” - Claire House

  • Promotion of Independence & Recognising Individuality (The Art of Caregiving)
    Allows caregivers to examine ways in which they promote independence in a person and recognise them as an individual. Also includes Art of Caregiving powerpoint that helps understand the complex nature of each person, including themselves, and why it can be challenging to understand them. Make this a 2 hour session and get a more indepth understanding.
    "…good presentation…easy to understand…informative & to a level we can understand.” - Creative Abilities

  • Restraint Minimisation
    Cover what is restraint, the 4 types of restraint and the process before implementation. Session designed to HDS Standards.
    “Very helpful and answered a lot of questions I had…Opened my eyes too, very humbling….excellent, well presented, clear and soul searching…interesting way of covering a potentially boring subject.” - Fairview Care
    “Lively presentation…kept us interested…presenter knows topic well and can pass it on to others.” - Green Valley Lodge

  • Sexuality and Intimacy
    This lively and non-threatening programme defines what is sexuality and intimacy and how important it is for any person including those in residential care.
    “really great…Informative…gave me food for though.” - Rosedale Village
    “Got the information across with humour.” - Green Valley Lodge
    “…useful topic that a caregiver needs io know…Excellent one …also interesting.” - Anne Maree Court
    “…enjoyable at the same time educational.” - Edmund Hilary Village

  • Spirituality
    Often difficult to describe, has different meanings to different people, this session takes a look at the what is spirituality how it can be defined. Designed to widen the view of people on all things “spiritual” with the view to enhance care that is given.

  • Using Complimentary Therapies
    What are complimenaty therapies and how can they be used safely for clients.

  • Wound Care
    Covers Skin & its functions, risk factors, .clasificationa nd treatment of skin tears and pressure area. Helps caregiver understand their role and how prevention is best.

1 1/2 hour Seminars/Workshops:

  • Diabetes
    In plain language for caregivers to understand. This 1.5 hour presentation empowers caregivers with information understanding the difference between type 1 & 2 diabetes, medications including insulin, diet and much more.

    Stoma Care
    An 1.5 hour presentation that explains what stoma’s are, the difference between each stoma, how to manage and what problems can be associated with them.  Includes  colostomy, ileostomy, urostomy, PEG and Tracheostomy Care.

2 hour Seminars/Workshops:

  • Code of Rights
    An indepth look at the Health & Disability Code of Rights and how is applies to the care setting.  2.5 hours
    “Learn’t a lot of new information - this will indeed affect my day to day with people.”
    “Excellent presentation - not boring.”
    “Very impressed how this topics was tackled as extremely difficult to put into understandable words. I learnt a lot of new information that will indeed affect my day to day work with people.”  Val Mundy RN, Selwyn Oaks

  • Delirium, Dementia and Depression
    Looks at the types of dementia’s clients may have and their differences. What is delirium and what causes it.  What is depression and how to identify it.

  • Personal Cares
    What is personal care and what it includes and what they need to document

  • Stress Management
    What causes stress, how it can be avoided, reasons for stress and how to live a balanced life.
    “…was so worth attending.. now understand how to control stress…very uplifting and how some choices I make put unnecessary stress on myself.” - Ann Maree Gardens
    “Excellent topic…learned more about stress and how to handle it…good real life discussion.” - Anne Maree Court

  • Team Development

3 Hour Seminars/Workshops:

  • Aging Process
    What happens to the skin, hair, nails, muscles, bones, eyes, ears, taste buds and much more. Creates a greater understanding of what happens to a person as they age.
    “…enhanced my knowledge about aging process…learnt a lot I can apply in my work…very useful course…highly recommend.” - Forrest Hill Retirement Home

  • Observing, Recording & Reporting for Caregivers
    Takes a look at the HDS Standard and history of care, what are Care Plans and the important things to write down so the RN can make a clinical decision.
    “…learnt things I never knew…helped me understand my job.” - Fairleigh Lodge
    “…boosted Caregiver self confidence…appropriate for the level…great education tool.” - Glenda Kingsbeer, Owner/Manager Claire House
    "Great course. Very easy to listen to. Leigh is a very good teacher. Great morning. Enjoyed every minute of it.” - Team Leader Rest Haven, Cambridge

Can't find a topic your looking for? Call us. We can help.

All training comes with:

  • Certificates
  • Worksheets
  • Powerpoint handout for evidence of Training to add to Training Programme file for auditing.


Session cost - regardless of the number who attend
(all fees are plus GST)
$300 for 1 hour session (1 topic of 1 hour)
$550 for 2 hour session (2 topics of 1 hour or 1 of the 2 hour topics)
$750 for 3 hour session (3 topics of 1 hour or a combination of 1 & 2 hour topics, or 1 of the 3 hours topics)
$250 per additional hour for extra topics

For more information or to Book some sessions:

Email or phone 09 834 4825 or 021 625 491 to speak to Leigh Kelly personally. We travel throughout New Zealand, to meet the training needs of your organisation and can customise a package to suit your requirements. 

About the Presenter:

Leigh Kelly RN ADN has been working in the aged and residential care sector for over 35 years. She has been a Charge Nurse, Rest Home Owner and Manager and now imparts all the knowledge she has attained over the years, to caregivers, RN’s and EN’s. She is passionate about the industry and ensuring residents receive exceptional care.
Leigh is the author of two books 'Life’s an Illusion' published 1997 (soon to be an e-book) and The Art of Caregiving, a guide to caregiver satisfaction, published 2008.

"Leigh's inservice training updates are fantastic. Not only does she present them in an interesting and personable manner, the worksheets she has developed really enhance learning. She makes her presentations interesting by giving people time to digest the information and intersperses it with very practical stories so that everyone can relate to the situation. It is especially good for those with English as a second language. I consider this training a very worthwhile investment as my return is in fantastic care."  - Sheryl Samual, Logan Samuel Ltd.


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